The big outcomes of implementing a small idea: A case study (Record no. 531617)
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| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
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| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Abid, Mohammad Iqbal |
| 245 ## - TITLE STATEMENT | |
| Title | The big outcomes of implementing a small idea: A case study |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Indian Institute of Public Administration Digest |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 6(3), Jul-Sep, 2024: p.44-45 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | In today's fast-paced world, effective communication between regulatory authorties and the public is crucial, especially in the aviation sector, where passenger grievances need timely and efficient resolution. This case study explores how a seemingly small idea led to a significant transformation in how the Directorate General of Civil Aviation (DGCA) in India handles passenger complaints. Sparked by a frustrating travel experience of Mr. X's family, the initiative to establish a DGCA Twitter account emerged as a game-changer. This account has not only enhanced real-time grievance reporting but also improved accountability and service quality within the aviation industry. By leveraging the power of social media, the DGCA has created a more responsive and transparent channel for addressing passenger concerns, setting a precedent for other regulatory bodies to follow.- Reproduced https://www.iipa.org.in/GyanKOSH/posts/the-big-outcomes-of-implementing-a-small-idea-a-case-study |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Indian Institute of Public Administration Digest |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-09-18 | 6(3), Jul-Sep, 2024: p.44-45 | AR137294 | 2025-09-18 | Articles |