Socioeconomic disparities, service equity, and citizen satisfaction: Cross national evidence (Record no. 531701)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01613nam a22001337a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251009b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Song, Miyeon An, Seung-Ho Yang, Sun Gue (Susan) |
| 245 ## - TITLE STATEMENT | |
| Title | Socioeconomic disparities, service equity, and citizen satisfaction: Cross national evidence |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 85(4), Jul-Aug, 2025: p.973-988 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross-national education database, we employ three SES measures—education, income, and occupation—to test how disparities in student performance across SES groups affect parents' satisfaction with schools. Our findings show that parents in less professional occupations express lower satisfaction with schools when their children underperform compared with students whose parents hold more professional jobs. However, this relationship does not exist for education- or income-based disparities. This study advances the understanding of how outcome disparities based on SES are associated with citizen satisfaction.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13886 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-10-09 | 85(4), Jul-Aug, 2025: p.973-988 | AR137367 | 2025-10-09 | Articles |