A structural model for customer perceived value in e-banking service (Record no. 531870)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01296nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251106b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kim, Long Jindabot, Teerasak Yeo, Sook Fern and Wichianrat , Kanyanit |
| 245 ## - TITLE STATEMENT | |
| Title | A structural model for customer perceived value in e-banking service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Vikalpa: The Journal for Decision Makers |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 50(3), Jul-Sep, 2025: p.270-282 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The primary goal of this research was to investigate the evolution of customer perceived value in the e-banking service industry through understanding the impacts of service quality dimensions and perceived risk. This study used the convenience sampling technique to survey 700 bank customers in Cambodia. Furthermore, the study used the structural equation model to analyse the data. The results reveal that staff behaviour, physical evidence and IT transaction showed significant effects on perceived risk. Finally, only physical evidence and IT transaction were found to have significant effects on customer perceived value.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02560909251348705 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | E-banking service, Cambodia, Service quality, Staff behavior, Value. |
| 9 (RLIN) | 57701 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Vikalpa: The Journal for Decision Makers |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-11-06 | 50(3), Jul-Sep, 2025: p.270-282 | AR137508 | 2025-11-06 | Articles |