Bureaucratic prioritizing among clients in the eyes of the public: Experimental evidence from three countries (Record no. 531961)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01633nam a22001337a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251113b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hansen, Paw H. Perdersen, Mogens Jin and Willems, Jurege. |
| 245 ## - TITLE STATEMENT | |
| Title | Bureaucratic prioritizing among clients in the eyes of the public: Experimental evidence from three countries |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 82(5), Sep-Oct, 2025: p.1476-1494 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | In response to workloads and service demands, frontline workers often prioritize among their clients when delivering public services. This article examines the implications of such bureaucratic prioritization on democratic governance, specifically the public's attitudes toward how frontline workers prioritize among clients. Using data from a pre-registered, rank-based conjoint survey experiment conducted among residents (n = 2655) in Denmark, the Netherlands, and New Zealand, we explore two key aspects of bureaucratic prioritization from the public's perspective: (1) citizens' preferences on how teachers should prioritize among students and (2) citizens' beliefs about how teachers do prioritize among students. Our findings reveal general alignments between the public's normative preferences, their descriptive beliefs, and the prioritization tendencies of real-life teachers as documented in previous research. We discuss the implications of these results in terms of administrative legitimacy and the governance perspective of New Public Service.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13904 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-11-13 | 82(5), Sep-Oct, 2025: p.1476-1494 | AR137601 | 2025-11-13 | Articles |