Indian Institute of Public Administration

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Paradox of care: High satisfaction, low perceived quality under PFHIS (Record no. 532168)

000 -LEADER
fixed length control field 01119nam a22001337a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Singh, Vanita
245 ## - TITLE STATEMENT
Title Paradox of care: High satisfaction, low perceived quality under PFHIS
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Economic & Political Weekly
300 ## - PHYSICAL DESCRIPTION
Extent 60(42), Oct 18, 2025: p.58-65
520 ## - SUMMARY, ETC.
Summary, etc To ensure the quality of care for patients receiving free treatment under publicly funded health insurance schemes, the government has introduced patient empowerment tools, such as satisfaction surveys. These satisfaction surveys are designed based on the premise that there is a positive linear relationship between service satisfaction and service quality. However, our study finds that this positive relationship holds for patients who pay out-of-pocket (self-paid), but not for patients receiving free treatment under PFHIS. We explore the pathways that could explain these inconsistencies using structural equation modelling. – Reproduced

https://www.epw.in/journal/special-articles/paradox-care.html
773 ## - HOST ITEM ENTRY
Main entry heading Economic & Political Weekly
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2025-12-26 60(42), Oct 18, 2025: p.58-65 AR137804 2025-12-26 Articles

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