A review of the right to time-bound delivery of public services in India (Record no. 532511)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01789nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260211b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chaubey, Santulan Mathur, Kritika and Taneja, Dinesh |
| 245 ## - TITLE STATEMENT | |
| Title | A review of the right to time-bound delivery of public services in India |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Indian Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 71(4), Dec, 2025: p.701-716 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The right to time-bound delivery of public service is an initiative of the government to empower citizens and enhance their trust in the government. Madhya Pradesh, an Indian state, implemented it around 13 years ago, and it was subsequently implemented in most states in India. This study examines the present status of delivering notified time-bound public services using a narrative review. It was found that states and union territories have increased the number of notified services under the Right to Service Act (RTS Act). The state governments used information technology as a tool to deliver public services on time by automating their process. It is observed that the services notified under RTS Acts are not differentiated from other services in service portals. The RTS Acts have played a pivotal role in reducing the timelines for providing public services. However, citizens have minimal awareness about the services notified under the RTS Acts.- Reproduced https://journals.sagepub.com/doi/full/10.1177/00195561251397539?_gl=1*103t8an*_up*MQ..*_ga*MTU2MzU3NzM4Ny4xNzcwODAwMjUy*_ga_60R758KFDG*czE3NzA4MDAyNTEkbzEkZzEkdDE3NzA4MDA3MTQkajYwJGwwJGgyMTMwOTg5ODYx |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | e-Governance, Time-bound delivery of services, e-SLA, Process re-engineering, Right to services act (RTS act). |
| 9 (RLIN) | 58896 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Indian Journal of Public Administration |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2026-02-11 | 71(4), Dec, 2025: p.701-716 | AR138102 | 2026-02-11 | Articles |