| 000 -LEADER |
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| fixed length control field |
01493pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2002 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Norman, Richard |
| 245 ## - TITLE STATEMENT |
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| Title |
Managing through measurement or meaning? Lessons from experience with New Zealand's public sector performance management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2002 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
p.619-28. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
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| Dates of publication and/or sequential designation |
Dec |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Comprehensive adoption of systems for managing for results as an alternative to procedure-based bureaucracy has earned the New Zealand public sector a reputation as the `world's most advanced performance system' (Kettl, 2007: 7). Research with a cross-section of users of this system, now nearly 15 years old, reveals a variety of responses. True Believers support a current focus on measurement and think that more effort should be put into creating clearer, more observable measures that emphasise outcomes. Pragmatic Sceptics see reported measures as part of a new game of public management and at best a starting point for asking about the substance behind the form. Active Doubters believe that too much emphasis on measurement gets in the way of the `real work' of developing relationship-based work in a political environment. Issues of meaning are seen to be more important than measurement for the further development of the system. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public administration - New Zealand |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public administration |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
International Review of Administrative Sciences |
| 909 ## - |
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| -- |
55311 |
