| 000 -LEADER |
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| fixed length control field |
01245pab a2200181 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2007 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Walle, Steven Van de |
| 245 ## - TITLE STATEMENT |
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| Title |
Perceptions of productivity and performance in Europe and the United States |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2007 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
p.1123-140. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
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| Dates of publication and/or sequential designation |
Sep |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
A straightforward relationship between the performance of public services and citizens' attitudes towards government is often taken for granted. Yet, public sector performance, citizen perceptions of this performance, and overall levels of trust in government may be related in various ways. In this article, we demonstrate how public sector performance and trust in government are not related in a unidirectional causal chain, and how often contradictory processes determine this relationship. We further discuss a number of possibilities to improve the public sector's image and show how the subjectivity of existing government-wide performance indicators may lead to erroneous cross-country comparisons of public sector performance. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public administration |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Bouckaert, Geert |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
International Journal of Public Administration |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
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| Put command parameter |
N |
| 909 ## - |
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| -- |
76088 |
