| 000 -LEADER |
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| fixed length control field |
01720pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2008 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Bava, Noorjahan |
| 245 ## - TITLE STATEMENT |
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| Title |
Quality perspectives in service delivery: Applicability of TQM as holistic quality approach to public service delivery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2008 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.199-220. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Apr-Jun |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The public services are socially essential or indispensable services and are fundamentally different from those provided by the market or private sector organisations. The government ensures that the public services are available uninterrupted all the time and at all costs within the reach of all. It means these services must reach the citizens. Government departments through which most of the public services are delivered are organised according to the bureaucratic model. They are hierarchical (pyramidal) in structure with superior-subordinate relationships; reliance on control through inspection; rigid rules and procedures; preference for precedence, top down planning and communication and bottom up reporting; merit-cum-seniority based promotions and security of service. this article examines whether the nature of public sector is inimical to application of international quality standards. It contends that quality standards like TQM cannot be applied to the public sector without a debate on its appropriateness to the public sector. In this articles readers will find a gripping discussion and debate on the whole issue of the generic validity of TQM for public services and public sector. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Indian Journal of Public Administration |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
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| Put command parameter |
N |
| 909 ## - |
|---|
| -- |
79501 |
