| 000 -LEADER |
|---|
| fixed length control field |
01167pab a2200193 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b2009 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Holzer, Marc |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Mapping the terrain of public service quality improvement: twenty-five years of trends and practices in the United State |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2009 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.403-18. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Sep |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The quality movement in the United States has been characterized as an impetus for organizational effectiveness and responsiveness since the late 1970s. `Quality' can be a subjective term as each organization has its own definition and boundaries. Three emphases are evident in the field of quality improvement: quality circles, total quality management, and citizen satisfaction. Practices of quality improvement in the public sector have been driven by demands from citizens for more effective services, outcomes that require the implementation of suitable quality models and standards. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public administration |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kim, Younhee |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Charbonneau, Etienne |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
International Review of Administrative Sciences |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
|---|
| Put command parameter |
N |
| 909 ## - |
|---|
| -- |
84516 |
