| 000 -LEADER |
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| fixed length control field |
01689pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2012 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Bridge, Colin |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Citizen centric service in the Australian Department of Human Services : The department's experience in engaging the community in co-design of government service delivery and developments in E-government services |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.167-177. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Jun |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The Department of Human Services (DHS) is responsible for delivering the majority of the Australian Governments social, health and welfare programs. Government services have traditionally been delivered in policy program silos. However, there has been growing acknowledgement of the overlapping needs of those accessing services, such as employment, mental health and housing. Co-design moves towards gaining an understanding of the experiences of the users and their communities, and giving these communities a legitimate role in development and design. Co-design is about finding the balance between what customers want, what is possible and what is viable. DHS has undertaken a series of community fora to better understand these needs and wants, to further inform the development of new service offers under the Australian Government's Service Delivery Reform (SDR) agenda. DHS has also introduced eServices to further improve customer access, and to inform DHS to better develop products that meet customer needs. Co-design is an important feature of contemporary service delivery by DHS. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
E governance |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Australian Journal of Public Administration |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
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| Put command parameter |
N |
| 909 ## - |
|---|
| -- |
97060 |
