Public encounters: The history and future face-to-face contact between public professionals and citizens (Record no. 99808)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01453pab a2200157 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180718b2013 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bartels, Koen P.R. |
| 245 ## - TITLE STATEMENT | |
| Title | Public encounters: The history and future face-to-face contact between public professionals and citizens |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p.469-483. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Public encounters, face-to-face contact between public professionals and citizens, was first identified as a key issue in public administration 80 years ago, but never developed into a subject area of its own. Although receiving attention in research on street-level bureaucrats' contact with customers, clients, and citizens, the concept of public encounters is hardly used. However, it has great potential to overcome current limitations in understanding how public encounters can enhance the quality of services, decisions, and outcomes. This article traces the historical development of research on public encounters and sets a future agenda for developing it into a subject area of its own. The main argument is that, so far, the encounter, or 'in-between', has not been captured as a distinct phenomenon. A framework is developed to examine this in-between in terms of the everyday communicative practices and processes through which public professionals and citizens encounter each other. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public administration |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | N |
| 909 ## - | |
| -- | 99809 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Price effective from | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2018-07-19 | Volume no: 91, Issue no: 2 | AR100269 | 2018-07-19 | 2018-07-19 | Articles |