Citizen, customer, partner: Rethinking the place of the public management
By: Thomas, John Clayton.
Material type:
ArticlePublisher: 2013Description: p.786-896.Subject(s): Public administration
In:
Public Administration ReviewSummary: Scholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 73, Issue no: 6 | Available | AR103405 |
Scholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities. - Reproduced.
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