New public service performance management tools and public water governance: The main lessons drawn from action research conducted in an urban environment
By: Tabi, Marie Tsanga.
Contributor(s): Verdon, Dominique.
Material type:
ArticlePublisher: 2014Description: p.213-235.Subject(s): Good governance | Public administration
In:
International Review of Administrative SciencesSummary: At a time when, in France, the central government is placing new hope in the principle of governance of its utilities by means of performance indicators, this article argues that governance through performance measurement and management tools alone, however sophisticated, is not enough to meet the current challenges facing public water governance. However, the debate triggered on the objectives of the performance measurement tools raises substantive issues relating to public water governance. These substantive issues touch as much on the (strategic and organizational) components of the model of governance as on its control system. This is demonstrated by the action research experiment conducted conjunction withthe water utility of Nantes M�tropole (Urban Community of Nantes), where the introduction of a new performance measurement tool leads the actors within the system to focus on the question of the values that the public water governance model must carry. These values, which relate to the very 'public' and multidimensional component of water, appear in the local governance system under construction as a cornerstone of the model of governance. - Reproduce
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Articles
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Indian Institute of Public Administration | Volume no: 80, Issue no: 1 | Available | AR104272 |
At a time when, in France, the central government is placing new hope in the principle of governance of its utilities by means of performance indicators, this article argues that governance through performance measurement and management tools alone, however sophisticated, is not enough to meet the current challenges facing public water governance. However, the debate triggered on the objectives of the performance measurement tools raises substantive issues relating to public water governance. These substantive issues touch as much on the (strategic and organizational) components of the model of governance as on its control system. This is demonstrated by the action research experiment conducted conjunction withthe water utility of Nantes M�tropole (Urban Community of Nantes), where the introduction of a new performance measurement tool leads the actors within the system to focus on the question of the values that the public water governance model must carry. These values, which relate to the very 'public' and multidimensional component of water, appear in the local governance system under construction as a cornerstone of the model of governance. - Reproduce
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