Adoption of electronic technologies in local U.S. governments: Distinguishing between E-services and communication technologies
By: Li Meng-hao.
Contributor(s): Feeney Mary K.
Material type:
ArticlePublisher: 2014Description: p.75-91.Subject(s): E governance
In:
American Review of Public AdministrationSummary: Local governments in the United States have adopted and implemented e-government as a means of delivering services to the public and encouraging citizen participation. We use data from a national random survey of 902 government managers from 500 local governments in the United States to examine factors that explain the adoption of two types of e-government technologies: e-services, which enable electronic delivery of services, and communication technologies, which enable one- and two-way communication with citizens. We find that managerial perceptions of the organization, such as personnel constraints and organizational centralization, are negatively related to the adoption of e-services while citizen demands are positively associated with the adoption of e-services. In comparison, we find that public managers perceiving higher levels of external influences and citizen demands report increased adoption of communication technologies. The results contribute to the e-government literature by indicating the importance of distinguishing between communication technologies and e-services and the factors that explain the adoption of these technologies. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 44, Issue no: 1 | Available | AR104402 |
Local governments in the United States have adopted and implemented e-government as a means of delivering services to the public and encouraging citizen participation. We use data from a national random survey of 902 government managers from 500 local governments in the United States to examine factors that explain the adoption of two types of e-government technologies: e-services, which enable electronic delivery of services, and communication technologies, which enable one- and two-way communication with citizens. We find that managerial perceptions of the organization, such as personnel constraints and organizational centralization, are negatively related to the adoption of e-services while citizen demands are positively associated with the adoption of e-services. In comparison, we find that public managers perceiving higher levels of external influences and citizen demands report increased adoption of communication technologies. The results contribute to the e-government literature by indicating the importance of distinguishing between communication technologies and e-services and the factors that explain the adoption of these technologies. - Reproduced.
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