Indian Institute of Public Administration

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Impact of service quality, service convenience and perceived price fairness on customer satisfaction in Indian retail banking sector

By: Kaura, Vinita.
Contributor(s): Sharma, Sourabh | Prasad, Chalasani S. Durga.
Material type: materialTypeLabelArticlePublisher: 2014Description: p.127-139.Subject(s): Banks In: Management and Labour Studies
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Articles Articles Indian Institute of Public Administration
Volume no: 39, Issue no: 2 Available AR108026

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