Indian Institute of Public Administration

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Specialized versus multi-skilled workforce: a newsboy approach for call centre resource planning

By: Bose, Dipankar.
Contributor(s): Chatterjee, A.K.
Material type: materialTypeLabelArticlePublisher: 2015Description: p.252-267.Subject(s): Call centre In: Management and Labour Studies
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Articles Articles Indian Institute of Public Administration
Volume no: 40, Issue no: 3-4 Available AR112689

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