Linking transparency to trust in government and voice
By: Porumbescu, Gregory.
Material type:
ArticlePublisher: 2017Description: p.520-537.Subject(s): E governance | Public administration
In:
American Review of Public AdministrationSummary: The objective of this study is to provide a more nuanced assessment of the relationship between public sector transparency and trust in government. Specifically, we examine how different tools used to enhance transparency-social media and e-government websites-relate to citizensﾒ perceptions of government trustworthiness. We then examine how these relationships vary according to how frequently citizens exercise voice. Findings indicate respondents' use of public sector social media is positively related to perceptions of government trustworthiness. E-government website use lacks a significant relationship to perceptions of government trustworthiness. However, a strong negative relationship emerged between e-government website use and perceptions of trustworthiness as respondentsﾒ frequency of voice increased. - Reprodu
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Articles
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Indian Institute of Public Administration | Volume no: 47, Issue no: 5 | Available | AR116773 |
The objective of this study is to provide a more nuanced assessment of the relationship between public sector transparency and trust in government. Specifically, we examine how different tools used to enhance transparency-social media and e-government websites-relate to citizensﾒ perceptions of government trustworthiness. We then examine how these relationships vary according to how frequently citizens exercise voice. Findings indicate respondents' use of public sector social media is positively related to perceptions of government trustworthiness. E-government website use lacks a significant relationship to perceptions of government trustworthiness. However, a strong negative relationship emerged between e-government website use and perceptions of trustworthiness as respondentsﾒ frequency of voice increased. - Reprodu
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