Total quality management, performance, appraisal and training: Selected issues and implications
By: Halachmi, Arie.
Material type:
ArticlePublisher: 1996Description: p.132-143.Subject(s): Training | Performance appraisal | Civil service | Total quality management
In:
Indian Journal of Public AdministrationSummary: The author discusses TQM, claims on its inconsistency with existing performance appraisal practices, reviews some issues involving use of training to prepare for TQM as a tool for planned change with an overriding word of caution that without understanding human ecology of public agencies, TQM may not deliver the promised improvements in productivity. - Reproduced
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | Volume no: 42, Issue no: 2 | Available | AR32519 |
The author discusses TQM, claims on its inconsistency with existing performance appraisal practices, reviews some issues involving use of training to prepare for TQM as a tool for planned change with an overriding word of caution that without understanding human ecology of public agencies, TQM may not deliver the promised improvements in productivity. - Reproduced
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