Indian Institute of Public Administration

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Uncommon service : how to win by putting customers at the core of your business by Frances Frei and Anne Morriss

By: Frei, Frances and Morriss, Anne.
Material type: materialTypeLabelBookPublisher: Boston Harvard Business review press 2012Description: 247p.ISBN: 9781422133316.Subject(s): Service industries -- Management | Customer services | Customer relationsDDC classification: T48 F881
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Item type Current location Call number Status Date due Barcode
Book Book Indian Institute of Public Administration
T48 F881 (Browse shelf) Available 86810

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