Indian Institute of Public Administration

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Quality standards in the public sector: differences between Italy and the UK in the citizen's charter initiative

By: Schiavo, Luca Lo.
Material type: materialTypeLabelArticlePublisher: 2000Description: p.679-98.Subject(s): Citizens charter - Great Britain | Citizens charter - Italy | Citizens charter In: Public Administration
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Articles Articles Indian Institute of Public Administration
Volume no: 78, Issue no: 3 Available AR47242

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