The impact of best value on local authority performance: evidence from the Welsh pilots
By: Boyne, George.
Material type:
ArticlePublisher: 2001Description: p.44-68.Subject(s): Local government
In:
Local Government StudiesSummary: This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process. - Reproduced
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Articles
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Indian Institute of Public Administration | Volume no: 27, Issue no: 2 | Available | AR50362 |
This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process. - Reproduced
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