Training employees for total quality
By: Khan, Parveen.
Material type:
ArticlePublisher: 2001Description: p.55-62.Subject(s): Employees | Training | Total quality management
In:
Indian Journal of Training and DevelopmentSummary: In the modern context, customer satisfaction is considered to be the ultimate goal of any organisation in the present competitive environment. This objective can be achieved through total quality approach - a comprehensive and customer-oriented methodology for continuous quality improvement. Since men are the most vital and versatile resource of any organisation, their attitudes and skills have a great impact on the organisational performance. An effective method of making them able to adapt to newer technology and the changing environment is training. Unfortunately, Indian corporate culture does not realise the principle that each work has its peculiar demands on the individual and each individual has his own preference and ability to work. In India only about 2 to 3 days per year are devoted for training per employee, whereas, countries like USA and Japan spend 45 to 55 days on training each year for their employees. One cannot deny the fact that technology makes total quality posible, but men make it happen. The present paper reviews the process of training in the perspective of total quality. - Reproduced
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Articles
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Indian Institute of Public Administration | Volume no: 31, Issue no: 2 | Available | AR50396 |
In the modern context, customer satisfaction is considered to be the ultimate goal of any organisation in the present competitive environment. This objective can be achieved through total quality approach - a comprehensive and customer-oriented methodology for continuous quality improvement. Since men are the most vital and versatile resource of any organisation, their attitudes and skills have a great impact on the organisational performance. An effective method of making them able to adapt to newer technology and the changing environment is training. Unfortunately, Indian corporate culture does not realise the principle that each work has its peculiar demands on the individual and each individual has his own preference and ability to work. In India only about 2 to 3 days per year are devoted for training per employee, whereas, countries like USA and Japan spend 45 to 55 days on training each year for their employees. One cannot deny the fact that technology makes total quality posible, but men make it happen. The present paper reviews the process of training in the perspective of total quality. - Reproduced
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