Indian Institute of Public Administration

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Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed By Nancy Friedman

By: Friedman, Nancy.
Material type: materialTypeLabelBookPublisher: New Delhi Viva books 2004Description: 149p.ISBN: 817649612.Subject(s): Customer services | Consumer satisfaction | Consumer complaintsDDC classification: T347 F914
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Item type Current location Call number Status Date due Barcode
GR GR Indian Institute of Public Administration
T347 F914 (Browse shelf) Available GR19400

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