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Why CRM Doesn't work : how to win by letting customers manage the relationship by Frederick Newell

By: Newwell, Frederick.
Material type: materialTypeLabelBookPublisher: New Delhi Kogan page 2008Description: 263p.Subject(s): Marketing | Customer relationsDDC classification: T34 N441w
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Item type Current location Call number Status Date due Barcode
GR GR Indian Institute of Public Administration
T34 N441w (Browse shelf) Available GR19369

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