Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler
By: Stafford, Andrew B
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Material type: 
BookPublisher: 2018Description: p.297-315.Subject(s): Crime
In:
Police Journal: Theory, Practice and PrinciplesSummary: Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis highlights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this. - Reproduced.
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Articles
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Indian Institute of Public Administration | 91(4), Dec, 2018: p.297-315. | Available | AR119634 |
Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis highlights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this. - Reproduced.
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