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Work engagement in the public service context: the dual perceptions of job characteristics

By: Noesgaard, Mette Strange.
Contributor(s): Hansen, Jesper Rosenberg.
Material type: materialTypeLabelBookPublisher: 2018Description: p.1047-1060.Subject(s): Motivation In: International Journal of Public AdministrationSummary: Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed. - Reproduced.
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Articles Articles Indian Institute of Public Administration
41(13), Oct, 2018: p.1047-1060. Available AR119665

Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed. - Reproduced.

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