ISO 9001 quality management systems in local government institutions in Poland: Past, present and future
By: Cwiklicki, Marek et al
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Material type: 
BookPublisher: International Review of Administrative Sciences Description: 86(4), Dec, 2020: p.799-815.Subject(s): Development, ISO 9001, Local government, Poland, Quality management
In:
International Review of Administrative SciencesSummary: The aim of this article is to identify and assess the development of ISO 9001 Quality Management System applications in Polish local government institutions in the years 1999–2015. We conduct our analysis on the basis of a questionnaire survey carried out among local government institutions in 2015 (with 77% rate of response). We prove that the ISO 9001 Quality Management System is dominant in Polish local government institutions and we show that its implementations were geographically concentrated and dependent on the size of the local government institution. – Reproduced
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Articles
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Indian Institute of Public Administration | 86(4), Dec, 2020: p.799-815 | Available | AR124737 |
The aim of this article is to identify and assess the development of ISO 9001 Quality Management System applications in Polish local government institutions in the years 1999–2015. We conduct our analysis on the basis of a questionnaire survey carried out among local government institutions in 2015 (with 77% rate of response). We prove that the ISO 9001 Quality Management System is dominant in Polish local government institutions and we show that its implementations were geographically concentrated and dependent on the size of the local government institution. – Reproduced
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