Using data envelopment analysis to measure and improve organizational performance
By: Sexton, T.R., Pitocoo, C. and Lewis, H
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Material type: 
BookPublisher: Public Administration Review Description: 83(5), Sep-Oct, 2023: p.1150-1165.Subject(s): Public Administration
In:
Public Administration ReviewSummary: Organizations are complex and have many goals while almost all analytical tools measure performance using only one goal. Thus, analysts often rely on multiple analytical tools to produce a bewildering array of performance measures that often lack internal consistency and a clear focus. In this article, we show how data envelopment analysis (DEA) builds a performance frontier (analogous to a production frontier) that measures organizational performance in the presence of multiple organizational measures. The DEA frontier produces target values for each organizational measure based on the observed performance of organizations in the comparison set. In addition, DEA provides factor performance levels for each performance measure for each organization and can detect circumstances in which an organization has a strong overall performance measure but still has weaknesses in one or more measures. We will illustrate this approach with applications to several examples using real data. Analyzing organizational performance data is critical in the organizational improvement process. The data must directly reflect the organization's goals and the analytical tools used must be appropriate. However, organizations are complex and have many goals while univariate analytical tools measure performance relative to only one goal. Thus, analysts often rely on multiple analytical tools to produce a collection of performance measures, sometimes resulting in a bewildering array of measures that lack focus. – Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13679
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 83(5), Sep-Oct, 2023: p.1150-1165 | Available | AR130253 |
Organizations are complex and have many goals while almost all analytical tools measure performance using only one goal. Thus, analysts often rely on multiple analytical tools to produce a bewildering array of performance measures that often lack internal consistency and a clear focus. In this article, we show how data envelopment analysis (DEA) builds a performance frontier (analogous to a production frontier) that measures organizational performance in the presence of multiple organizational measures. The DEA frontier produces target values for each organizational measure based on the observed performance of organizations in the comparison set. In addition, DEA provides factor performance levels for each performance measure for each organization and can detect circumstances in which an organization has a strong overall performance measure but still has weaknesses in one or more measures. We will illustrate this approach with applications to several examples using real data. Analyzing organizational performance data is critical in the organizational improvement process. The data must directly reflect the organization's goals and the analytical tools used must be appropriate. However, organizations are complex and have many goals while univariate analytical tools measure performance relative to only one goal. Thus, analysts often rely on multiple analytical tools to produce a collection of performance measures, sometimes resulting in a bewildering array of measures that lack focus. – Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/puar.13679
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