E-public service delivery as an innovative paradigm-shift in Indian governance system: An analysis of Haryana state model
By: Kundu, Rajesh Kumar
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Material type: 
BookPublisher: Indian Journal of Public Administration Description: 70(1), Mar, 2024: p.9-24.Subject(s): Public Service Delivery Governance Process Citizen’s Charters Service-Delivery Timelines Right to Services Act, 2014 Information Communication Technology (ICT) Haryana Government SARAL Platform Public-Service Delivery System Academic Discourse E-Service Delivery Model Grievance-Redressal Mechanisms Operational Arrangements E-Seva Scheme Common Service Centres Citizens’ Rights E-Governance and Public Administration
In:
Indian Journal of Public AdministrationSummary: A paradigm shift in the governance process is being observed because the Central and state governments have started working on Citizen’s Charters to deliver services within a time-frame. Information Communication Technology is playing a great role in fulfilling the service-delivery timelines according to the provisions of Right to Services Act, 2014. The Haryana government has come up with an innovative thesis for the SARAL platform (Simple All-inclusive Real-time Action-oriented and Long-lasting), which intends to simplify and transform public-service delivery system. The objective of this article is to provide a platform for academic discourse by comparing the different public service delivery arrangements as citizens’ rights with the e-service delivery model of Haryana. The author analyses the e-services delivery process, grievances-redressal mechanisms, operational arrangements, working procedure of e-service delivery platform, e-seva scheme for Common Service Centres as prescribed in the Right to Services Act and e-service delivery model of Haryana.
https://journals.sagepub.com/doi/full/10.1177/00195561231204902
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 70(1), Mar, 2024: p.9-24 | Available | AR131397 |
A paradigm shift in the governance process is being observed because the Central and state governments have started working on Citizen’s Charters to deliver services within a time-frame. Information Communication Technology is playing a great role in fulfilling the service-delivery timelines according to the provisions of Right to Services Act, 2014. The Haryana government has come up with an innovative thesis for the SARAL platform (Simple All-inclusive Real-time Action-oriented and Long-lasting), which intends to simplify and transform public-service delivery system. The objective of this article is to provide a platform for academic discourse by comparing the different public service delivery arrangements as citizens’ rights with the e-service delivery model of Haryana. The author analyses the e-services delivery process, grievances-redressal mechanisms, operational arrangements, working procedure of e-service delivery platform, e-seva scheme for Common Service Centres as prescribed in the Right to Services Act and e-service delivery model of Haryana.
https://journals.sagepub.com/doi/full/10.1177/00195561231204902
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