Digitalization of public sector organizations over time: The applicability of quantitative text analysis
By: Fossheim, Karin and Tønnesen, Jonas Lund
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Material type: 
BookPublisher: International Review of Administrative Sciences Description: 90(2), Jun, 2024: p.318-335.Subject(s): digitalization, Norwegian Customs Agency (NCA)
In:
International Review of Administrative SciencesSummary: In recent decades, public organizations have undergone significant changes related to digitalization. These changes are the result of multiple, varying influences, such as external institutional feedback. The issue of digitalization feedback development in public organizations opens the discussion on how to study digitalization over time. In this article, we consider whether the method of quantitative text analysis can be used to observe the same administrative trends in digitalization as found using other methods and data sources in existing research. After conducting a co-occurrence analysis of documents from the Norwegian Customs Agency (NCA) over a period of 20 years, we found that the NCA's digitalization-related language changed in this period and that user feedback was the most frequently emphasized kind of external feedback. These observations are consistent with the literature, which shows that the use of co-occurrence methodology to study public administration has a positive role in future research.- Reproduced
https://journals.sagepub.com/doi/abs/10.1177/00208523231183569
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Articles
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Indian Institute of Public Administration | 90(2), Jun, 2024: p.318-335 | Available | AR132436 |
In recent decades, public organizations have undergone significant changes related to digitalization. These changes are the result of multiple, varying influences, such as external institutional feedback. The issue of digitalization feedback development in public organizations opens the discussion on how to study digitalization over time. In this article, we consider whether the method of quantitative text analysis can be used to observe the same administrative trends in digitalization as found using other methods and data sources in existing research. After conducting a co-occurrence analysis of documents from the Norwegian Customs Agency (NCA) over a period of 20 years, we found that the NCA's digitalization-related language changed in this period and that user feedback was the most frequently emphasized kind of external feedback. These observations are consistent with the literature, which shows that the use of co-occurrence methodology to study public administration has a positive role in future research.- Reproduced
https://journals.sagepub.com/doi/abs/10.1177/00208523231183569
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