Indian Institute of Public Administration

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Expectations, performance, and citizen satisfaction with urban services

By: Ryzin, Gregg G. Van.
Material type: materialTypeLabelArticlePublisher: 2004Description: p.433-48.Subject(s): Public utilities In: Journal of Policy Analysis and Management
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Articles Articles Indian Institute of Public Administration
Volume no: 23, Issue no: 3 Available AR61931

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