Indian Institute of Public Administration

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Measuring service quality: servqual vs. servperf scales

By: Jain, Sanjay K.
Contributor(s): Gupta, Garima.
Material type: materialTypeLabelArticlePublisher: 2004Description: p.25-37.Subject(s): Quality control In: Vikalpa
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Articles Articles Indian Institute of Public Administration
Volume no: 29, Issue no: 2 Available AR61996

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