Exclusionary practices and the delegitimization of client voice
By: Joniak, Elizabeth A.
Material type:
ArticlePublisher: 2005Description: p.961-88.Subject(s): Homeless
In:
American Behavioral ScientistSummary: This article provides a case study of a drop-in center serving homeless youth, focusing on staff-client conflict. It is the result of approximately 200 hours of ethnographic research and in-depty interviews with staff members. This article explores how and why staff actively utilize the exclusionary practices of withdrawal, nonengagement, and silencing. Second, it examines how these practices, which are meant to be therapeutic and prevent conflict, para-doxically create, sustain, and escalate much of the staff-client conflict within the centre, forcing staff to rely heavily on expulsion to maintain control of clients. A closing example is offered as evidence. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 48, Issue no: 8 | Available | AR65149 |
This article provides a case study of a drop-in center serving homeless youth, focusing on staff-client conflict. It is the result of approximately 200 hours of ethnographic research and in-depty interviews with staff members. This article explores how and why staff actively utilize the exclusionary practices of withdrawal, nonengagement, and silencing. Second, it examines how these practices, which are meant to be therapeutic and prevent conflict, para-doxically create, sustain, and escalate much of the staff-client conflict within the centre, forcing staff to rely heavily on expulsion to maintain control of clients. A closing example is offered as evidence. - Reproduced.
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