Goal-based learning and the future of performance management
By: Moynihan, Donald P.
Material type:
ArticlePublisher: 2005Description: p.203-16.Subject(s): Learning | Performance appraisal | Management | Performance appraisal
In:
Public Administration ReviewSummary: All levels of government have begun to pursue results-based reforms, which assume that managers will use performance information to make better decisions. However, reforms have neglected the insights of a large and relevant literature on organizational learning. This article revisits this literature, treating results-based reform as an organizational learning mechanism and a deliberate structural effort to induce learning. From an organizational learning perspective, more results-based reforms target narrow process improvement (single-loop learning), even though the latter is more critical for long-term organizational success. Case evidence from state governments illustrates single- and double-loop learning and the importance of two frequently neglected aspects of organizational learning: learning forums - routines where performance information is deliberately examined - and the role of organizational culture in enabling or limiting learning. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 65, Issue no: 2 | Available | AR66301 |
All levels of government have begun to pursue results-based reforms, which assume that managers will use performance information to make better decisions. However, reforms have neglected the insights of a large and relevant literature on organizational learning. This article revisits this literature, treating results-based reform as an organizational learning mechanism and a deliberate structural effort to induce learning. From an organizational learning perspective, more results-based reforms target narrow process improvement (single-loop learning), even though the latter is more critical for long-term organizational success. Case evidence from state governments illustrates single- and double-loop learning and the importance of two frequently neglected aspects of organizational learning: learning forums - routines where performance information is deliberately examined - and the role of organizational culture in enabling or limiting learning. - Reproduced.
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