Indian Institute of Public Administration

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Zones of tolerance: alternative scales for measuring information systems service quality

By: Kettinger, William J.
Contributor(s): Lee, Choong C.
Material type: materialTypeLabelArticlePublisher: 2005Description: p.607-23.Subject(s): Information systems In: MIS Quarterly
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Articles Articles Indian Institute of Public Administration
Volume no: 29, Issue no: 4 Available AR68763

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