Indian Institute of Public Administration

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Information technology and the performance of the customer service process: a resource-based analysis

By: Ray, Gautam.
Contributor(s): Barney, Jay B | Muhanna, Waleed A.
Material type: materialTypeLabelArticlePublisher: 2005Description: p.625-52.Subject(s): Information technology In: MIS Quarterly
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Articles Articles Indian Institute of Public Administration
Volume no: 29, Issue no: 4 Available AR68764

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