Indian Institute of Public Administration

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Importance-performance analysis of citizen satisfaction surveys

By: Ryzin, Gregg G. Van.
Contributor(s): Immerwahr, Stephen.
Material type: materialTypeLabelArticlePublisher: 2007Description: p.215-26.Subject(s): Local government In: Public Administration
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Articles Articles Indian Institute of Public Administration
Volume no: 85, Issue no: 1 Available AR75139

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