E-governance as a reform strategy for combating corruption in delivery of public services
By: Mishra, D.S.
Material type:
ArticlePublisher: 2007Description: p.361-375.Subject(s): Public utilities - India | Corruption - India | Administrative reform - India | Administrative reform
In:
Indian Journal of Public AdministrationSummary: Studies have shown deep-rooted corruption in the Indian administrative system, which adversely affects the day-to-day lives of common citizens. This article examines the role of e-governance in combating corruption in the delivery of public services. After extensive literature review and assessing outcomes of few e-governance initiatives for improving service delivery in different parts of India, author argues that even though technology assists in instituting transparent, accountable, sustainable, reliable and efficient system for delivery services. It cannot overcome corruption by itself; that will require political will, focused administrative strategy, business process reengineering for simplifying and opening up the system and persistent efforts to ensure that corruption entrepreneurs do not subvert the gains of technology. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 53, Issue no: 3 | Available | AR77033 |
Studies have shown deep-rooted corruption in the Indian administrative system, which adversely affects the day-to-day lives of common citizens. This article examines the role of e-governance in combating corruption in the delivery of public services. After extensive literature review and assessing outcomes of few e-governance initiatives for improving service delivery in different parts of India, author argues that even though technology assists in instituting transparent, accountable, sustainable, reliable and efficient system for delivery services. It cannot overcome corruption by itself; that will require political will, focused administrative strategy, business process reengineering for simplifying and opening up the system and persistent efforts to ensure that corruption entrepreneurs do not subvert the gains of technology. - Reproduced.
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