Indian Institute of Public Administration

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Interplay of management control and employee agency in a call centre

By: Garima Kumar.
Contributor(s): Anand Prakash.
Material type: materialTypeLabelArticlePublisher: 2008Description: p.574-602.Subject(s): Employees | Management | Call centre In: Indian Journal of Industrial Relations
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Articles Articles Indian Institute of Public Administration
Volume no: 43, Issue no: 4 Available AR78835

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