e-Government and the transformation agenda
By: Foley, Paul.
Contributor(s): Alfonson, Ximena.
Material type:
ArticlePublisher: 2009Description: p.371-96.Subject(s): E governance
In:
Public AdministrationSummary: -Government policy-making emphasis worldwise is moving increasingly to how ICT can be used to achieve efficiency savings (Gerhon 2004) or to transform activities (Cabinet Office; Transformational Government 2005). The role of ICT in achieving efficiency benefits or supporting transformational change is almost universally accepted by policy-makers, despite the fact that little robust evidence exists. e-government evaluation methodologies are reviewed and evidence is provided in this paper to demonstrate that transformational e-government projects produce greater benefits than other types of initiatives. The level of benefits for different groups of beneficiaries is examined. A key factor determining benefits and pact of any project is the number of users of the service and/or the frequency of use of a system. - Reproduced.
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Articles
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Indian Institute of Public Administration | Volume no: 87, Issue no: 2 | Available | AR83271 |
-Government policy-making emphasis worldwise is moving increasingly to how ICT can be used to achieve efficiency savings (Gerhon 2004) or to transform activities (Cabinet Office; Transformational Government 2005). The role of ICT in achieving efficiency benefits or supporting transformational change is almost universally accepted by policy-makers, despite the fact that little robust evidence exists. e-government evaluation methodologies are reviewed and evidence is provided in this paper to demonstrate that transformational e-government projects produce greater benefits than other types of initiatives. The level of benefits for different groups of beneficiaries is examined. A key factor determining benefits and pact of any project is the number of users of the service and/or the frequency of use of a system. - Reproduced.
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