Indian Institute of Public Administration

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Managing customer relationships in service organizations

By: Balaram, Bibhav.
Contributor(s): Adhikari.
Material type: materialTypeLabelArticlePublisher: 2009Description: p.64-78.Subject(s): Service industries In: Administration and Management Review
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Articles Articles Indian Institute of Public Administration
Volume no: 21, Issue no: 2 Available AR86057

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