Indian Institute of Public Administration

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Mystery shoppers: A new tool for coaching employee performance improvement

By: Ford, Robert C.
Contributor(s): Lennox, Gwen | Latham, Gary P.
Material type: materialTypeLabelArticlePublisher: 2011Description: p.157-164.Subject(s): Employees | Performance appraisal In: Organizational Dynamics
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Articles Articles Indian Institute of Public Administration
Volume no: 40, Issue no: 3 Available AR93474

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