Indian Institute of Public Administration

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Managing citizen's expectations of public service performance: Evidence from observation and experimentation in local government.

By: James, Oliver.
Material type: materialTypeLabelArticlePublisher: 2011Description: p.1419-1435.Subject(s): Local government | Public utilities In: Public Administration
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Articles Articles Indian Institute of Public Administration
Volume no: 89, Issue no: 4 Available AR95375

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