Popularity of e-ticketing system of Indian railways: A survey based approach
By: Swamy, Raju Narayan.
Material type:
ArticlePublisher: 2012Description: p.69-81.Subject(s): E ticketing - India | Railways - India | Railways
In:
Indian Journal of Public AdministrationSummary: The Indian Railways has always been in the forefront in providing expedient access to all essential information and services. This is achieved (among others) through a wide-ranging IT strategy focusing on e-Governance for bringing effectiveness, liability and transparency in all its public services. It has helped in extending the reach of real time information even to the remotest corner of the country. Today E-Ticketing service of the Indian Railways accounts for a major chunk of all tickets booked online throughout the length and breadth of India. The broad objective of the present study is to analyse how the e-Ticketing service of the Indian Railways has benefited the students from India's technical institutions and the way e-Ticketing system has been embraced by the student community in the country's premier colleges. For this purpose and extensive survey was conducted among 100 students from various disciplines from the National Institute of Technology, Warangal and the results were analysed. - Reproduced.
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Indian Institute of Public Administration | Volume no: 58, Issue no: 1 | Available | AR96793 |
The Indian Railways has always been in the forefront in providing expedient access to all essential information and services. This is achieved (among others) through a wide-ranging IT strategy focusing on e-Governance for bringing effectiveness, liability and transparency in all its public services. It has helped in extending the reach of real time information even to the remotest corner of the country. Today E-Ticketing service of the Indian Railways accounts for a major chunk of all tickets booked online throughout the length and breadth of India. The broad objective of the present study is to analyse how the e-Ticketing service of the Indian Railways has benefited the students from India's technical institutions and the way e-Ticketing system has been embraced by the student community in the country's premier colleges. For this purpose and extensive survey was conducted among 100 students from various disciplines from the National Institute of Technology, Warangal and the results were analysed. - Reproduced.
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