Indian Institute of Public Administration

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Service failure, recovery and loyalty in Indian retail

By: Tofti, Hojat Akhavan.
Contributor(s): Reddy, B. Krishna.
Material type: materialTypeLabelArticlePublisher: 2012Description: p.74-77.Subject(s): Customers In: South Asian Journal of Socio-Political Studies
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Articles Articles Indian Institute of Public Administration
Volume no: 12, Issue no: 2 Available AR97421

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