Indian Institute of Public Administration

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Hope to despair: The experience of organizing Indian call centre employees

By: D'Cruz, Premilla.
Contributor(s): Noronha, Ernesto.
Material type: materialTypeLabelArticlePublisher: 2013Description: p.471-486.Subject(s): Employees - India | Call centre - India | Call centre In: Indian Journal of Industrial Relations
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Articles Articles Indian Institute of Public Administration
Volume no: 48, Issue no: 3 Available AR99842

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