02203pab a2200205 454500008004000000100002400040245012800064260000900192300001500201362000800216520150700224650002601731650002601757700002101783773005201804908000601856909001101862999001901873952010501892180718b2013   xxu||||| |||| 00| 0 eng d  aBrinkerhoff, Derick  aPerformance-based public management reforms: Experience and emerging lessons from service delivery improvement in Indonesia  c2013  ap.433-457.  aSep  aFrom both a practical and a theoretical perspective, improved public sector performance has preoccupied policymakers, managers, and analysts around the world. There is broad enthusiasm for performance-based initiatives to remedy service delivery failures, but conceptual boundaries are often vague, and empirical evidence for their effectiveness is mixed. This article reviews current thinking regarding service delivery improvement, and assesses several pathways to improved performance. We examine the pathways pursued in Indonesia's rich experience with service delivery improvement, which shed particular light on the political economic factors shaping performance-based initiatives, and draw implications for reformin other settings. Points for practitioners Our review of pathways for performance-enhancing reforms in Indonesia suggests that decentralization strongly influences the prospects of other pathways, but service improvements often depend on the center utilizing its leverage to monitor performance and strengthen incentives for implementing reforms. In the long term, unless accountabilities between districts and both providers and communities are strengthened, it is unlikely that existing performance incentives will operate as intended. Indonesia's experience suggests that addressing political economic factors implies recognizing the multi-actor nature of governance and service delivery systems, and in pursuing both central and local levers for changed incentives. Reproduced.  aPerformance appraisal  aAdministrative reform  aWetterberg, Anna  aInternational Review of Administrative Sciences  aN  a101693  c101691d101691  00104070aIIPAbIIPAd2018-07-19hVolume no: 79, Issue no: 3pAR102153r2018-07-19w2018-07-19yAR