01045pab a2200133 454500008004000000100002500040245007800065260000900143300001500152362001200167520067300179650002600852773003300878180718b2013   xxu||||| |||| 00| 0 eng d  aThomas, John Clayton  aCitizen, customer, partner: Rethinking the place of the public management  c2013  ap.786-896.  aNov-Dec  aScholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities. - Reproduced.  aPublic administration  aPublic Administration Review