01132pab a2200133 454500008004000000100003000040245007300070260000900143300001500152520073300167650002900900650001800929773005100947180718b2013   xxu||||| |||| 00| 0 eng d  aBotlhale, Emmanuel Kopang  aThe right-asserting contemporary public service customer in Botswana  c2013  ap.523-531.  aThis article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep     roduced.  aCivil service - Botswana  aCivil service  aInternational Journal of Public Administration